Join Our Team

Role: Marketing & Guest Experience Specialist 

Role Summary: Hello! We are excited to be expanding our small team. We are seeking an enthusiastic, creative individual who loves helping people, is passionate about travel, thoughtful, extremely organized and detail oriented, who will enjoy crafting marketing content related to our trips and provide a seamless booking process for our guests. If you think this is you, read on! 

Who We Are: 

MedTreks International is a boutique adventure travel company specializing in Continuing Medical Education (CME) vacations for healthcare professionals. Our trips range from whitewater rafting and tropical surf trips to alpine trekking, private yacht cruises, and wildlife safaris. We combine active adventures with gourmet food, deluxe lodging, and expert-guided tours to create unforgettable experiences. Our goal is to allow medical professionals to unwind, rejuvenate, and return home inspired—with new knowledge, skills and connections. As our small company grows in reach and size, we want to maintain our commitment to top-notch guest experiences. This role is instrumental at not only crafting compelling content on why we do what we do, but also ensuring that the booking experience is seamless, reaching our guests at every touch point in their journey with MedTreks. 

Who You Are: 

• Warm and Friendly:  you enjoy working with people from all backgrounds, helping them feel welcomed at MedTreks and supporting them to make make their dream vacations come to life 
• Organized and detail-oriented: you have a love for the nitty gritty and task lists are your love language. This role is heavily involved in systems and deadlines.  
• Creative and enthusiastic: you are able to proficiently share written content that is fun, engaging, professional and encapsulates what we do at MedTreks and why we do it.  
• Resourceful and responsible: you are able to work independently,  problem solve and think on your feet while working within an existing system and as part of a professional team 
• Adaptable and efficient: you are capable of multitasking throughout the day from content creation and marketing materials to sales and client inquiries 
• Hardworking and dedicated: you are committed to learning, to expanding as a professional in the travel, marketing and guest service industry

Key Responsibilities: 

Guest Experience:

The Guest Experience Specialist is the face of MedTreks International, ensuring that every guest’s journey with us is seamless, personalized, and unforgettable. This role requires a passion for adventure travel, exceptional organizational skills, and the ability to connect with our guests, understand their needs, and exceed their expectations. The ideal candidate will be proactive, detail-oriented, and capable of managing multiple tasks in a fast-paced environment.

• Serve as the primary point of contact for guests from initial trip inquiry to post-trip follow-up.
• Provide prompt, friendly, and professional communication via email, phone, and other channels as needed.
• Create welcome packages and travel itineraries for MedTreks specific trips.
• Coordinate logistics of trip execution and follow-up with guests on missing details.
• Collaborate with local guides and vendors to deliver a seamless experience.
• Gather post-trip feedback and manage guest surveys and testimonials.
• Manage and monitor administrative tasks including bookings, guest records, certificates, CME accreditation and payments.
• Stay updated on travel industry trends and best practices 
• Work closely with the marketing and operations teams to align experiences with brand standards.
• Develop and maintain documentation of processes and systems, updating when necessary
• Coordinate travel logistics for faculty and guides
• Serve as the main point of content when MedTreks leaders are hosting trips or traveling

Marketing: 

The ideal candidate will be passionate about travel, healthcare, and education, with a strong ability to create compelling content that reflects our company mission and vision with marketing campaigns that resonate with our unique audience. This role involves developing and executing strategies to increase brand awareness, drive customer engagement, and ultimately, grow our client base.

• Develop, write, and manage engaging content for various social media platforms (Instagram, Facebook, LinkedIn, etc.).
• Design and execute monthly email marketing campaigns to promote upcoming trips, new educational content, and company updates.
• Ensure consistent MedTreks brand messaging, style and tone across all marketing channels.
• Create engaging blogs and articles on topics of travel, wellness, global health and wilderness medicine 
• Collaborate with the design team to produce visually appealing marketing materials.
• Coordinate with MedTreks trip planners to ensure seamless marketing and promotional activities.
• Participate in networking and professional development opportunities such as webinars, workshops, conferences and trainings 

Skills & Qualifications: 

• 2+ years of experience in customer service, hospitality, or a related field.
• At least 2+ years in marketing,  preferably within the travel or health industry 
• Tech savvy! We use a few different platforms in our business (Mailchimp, Asana, Canva, Google Workspace).
• Experience with CRMs
• Creative thinking with an eye for design and brand consistency.
• Exceptional communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Extreme attention to detail and accuracy handling travel arrangements 
• Passion for travel, adventure, and creating exceptional guest experiences.
• Strong writing and communication skills with the ability to create compelling content that is grammatically correct and free of errors 
• Ability to balance individual and team responsibilities 
• Ability to communicate effectively through emails, phone call and other platforms of communication 
• Willingness to grow in the position, to accept feedback, to learn new skills and to work with others